Returns & Refunds Policy

At CP Lime Solutions, we pride ourselves on delivering high-quality products and services to our customers.

If for any reason you are not fully satisfied with your purchase, our returns policy outlines your options.

1. Eligibility for Returns

• Items must be returned within 30 days of purchase.
• Products must be **unused, in their original packaging, and in resalable condition**.
• Proof of purchase (invoice, receipt, or order confirmation) is required for all returns.
• Custom-made, special-order, or clearance items are **non-returnable** unless faulty or damaged

2. Faulty or Damaged Goods

• If an item arrives damaged within a reasonable period, we will arrange a replacement, repair, or refund
• Please notify us within 7 days of delivery for damage claims.
• We may request photos or evidence to speed up resolution.

3. Return Process

1. Contact our customer service team at info@optimise.net.nz with your order details.
2. We will provide a Return Authorisation Number (RAN) and return instructions.
3. Once the returned goods are received and inspected, we will process your refund, replacement, or credit.

4. Refunds

• Approved refunds will be processed to the original payment method within 10 working days.
• Shipping and handling fees are non-refundable, unless the return is due to our error or a defective product.

5. Shipping Costs

• Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrectly supplied.

6. Exchanges

• Exchanges may be offered where stock is available.
• If the replacement product is of greater value, the customer will be required to pay the difference.

7. Contact Us

For any questions about returns or to initiate a return, please contact us by phone: 0508 678 464 or email: info@optimise.net.nz